ONLINE PLANET (TM) - Customer Service Returns

Customer Service

Product Returns

Online Planet offers a 60-day money back guarantee. If you are not completely satisfied with our products, please return them for a full refund (excludes shipping and handling).

CD-ROM Product Returns

Please send the product to

Online Planet
Attention: Returns Department
P.O. Box 2123
Dublin, CA 94568

Include with the product a copy of your store receipt, your name, your address, your phone number, your e-mail id, and the reason for returning the product. Your return will be processed and you can expect a refund in 4 to 6 weeks.

Software Download Returns

Please send the following information to tellus@callsense.com. As part of the e-mail, please include your order number and the word "refund" anywhere in the subject line.

order number
date of purchase
store name and location
your name
your address
your phone number
your e-mail id
reason for returning the product
If you want to exchange the product for a different product, please let us know which product you are interested in.